Frequently asked questions

RE24 Problems OÜ is an Estonian private limited company established specifically for the Reinvest24 Investors Initiative. It is independent of Reinvest24.

The company brings together participating investors’ claims and pursues their recovery. Its registry code is 17439964. Company information can be checked in Estonia’s official business register.

RE24 Problems OÜ is an Estonian private limited company established specifically for the Reinvest24 Investors Initiative.

The company is not subject to a deletion warning. You can check the notices published concerning the company on Estonia’s Official Announcements website by searching for our registry code: 17439964.

We bring together claims involving Reinvest24 and its associated project companies across different projects, including projects in Spain, Moldova, Latvia and Estonia.

The assignment covers the principal claim and related ancillary claims. Your completed agreement identifies the claims and debtors included in your assignment.

We need the underlying documents to prepare these details. Each project and transaction must be considered individually.

Yes. There is no obligation to assign all of your claims. You choose which individual claims you wish to assign.

Your completed claim assignment agreement identifies the claims included in the assignment. Any claims you do not assign remain yours.

Yes. Companies, including companies registered outside Estonia, can participate.

Please identify the company that holds the investments and provide the documents supporting the claims you wish to assign.

Yes. Claims relating to money held in your Reinvest24 account that you cannot withdraw, including pending withdrawals, can also be included.

Please provide the relevant account records and a screenshot showing any pending withdrawal. If you have no pending withdrawals, confirm this when sending your documents.

Yes. An existing recovery process or ongoing repayments do not, by themselves, prevent participation. You can choose which individual claims to assign.

Once a claim is included in your assignment agreement, the agreement’s recovery-sharing terms apply to that claim.

Yes. You can review the agreement before deciding whether to sign. We use the same agreement for all investors, with different recovery percentages applying to those who join later.

To receive the agreement, send an explicit request by email to info@re24problems.com. We will send you a copy by email.

We also plan to make the agreement template available in our Telegram group so that interested investors can review it at their convenience.

The sample agreement is provided for review.

Once we have received the necessary information and supporting documents, we prepare your individual agreement and send it to you for signing.

Requesting the agreement or submitting documents does not itself assign your claims. Please check the completed agreement carefully and notify us of any errors before signing.

The agreement provides for assignment of your claims in exchange for payment dependent on subsequent recoveries. Your agreed share becomes payable when funds are recovered, in accordance with the agreement.

Bringing the claims together under RE24 Problems OÜ allows the company to undertake recovery and legal actions in its own name, rather than representing each investor separately.

The assignment transfers your claim to RE24 Problems OÜ. You therefore cannot pursue that claim independently in your own name while it remains assigned to the company.

No. The agreement does not oblige RE24 Problems OÜ to reassign claims or provide for their automatic return after a specified period.

If RE24 Problems OÜ remains inactive in pursuing the assigned claims, you may bring a claim for damages against the company under Estonian law. Estonian law also provides rights to withdraw from the agreement where the applicable legal conditions are met, including in connection with a failure to act.

These statutory rights do not depend on being repeated as separate provisions in the agreement.

To secure the 50% terms, you must sign by 8 November 2026, inclusive. If you want an independent legal review before committing, please complete it before you sign. Treat signing as your decision to proceed with the assignment.

Separately, under Estonian law, you may withdraw from the claim assignment agreement if RE24 Problems OÜ fails to act.

We encourage you to resolve any questions before signing. A dispute over the agreement can affect you, RE24 Problems OÜ and other participating investors.

No. Preparing the assignment agreement does not include a detailed pre-signing legal assessment of every investment. We prepare the agreement using the claims and supporting evidence you provide.

If you require an individual legal opinion before deciding whether to assign your claims, a separate pre-signing assessment can be requested.

The claim assignment agreement is governed by Estonian law. Disputes between the parties fall within the jurisdiction of the Estonian courts.

If there is a discrepancy between the Estonian and English versions, the Estonian version prevails.

Please send:

• A separate investment agreement, such as the relevant Principal Loan Terms, in PDF format for each investment covered by the claims you wish to assign.
• Records of payments to Reinvest24 and repayments received, certified or signed by your bank.
• The income statement report from the Reinvest24 platform.
• Details and a screenshot of any pending withdrawals, or confirmation that you have none.
• Your bank account number or IBAN for payment of your share of recovered funds.
• Your personal identification code or equivalent national identification number, if your country issues one. If it does not, state this in your reply.
• Relevant correspondence.
• Any other supporting documents you may hold.

If an item is unavailable, clearly identify what is missing. We need sufficient supporting evidence and the necessary personal and claim details before we can prepare your individual agreement.

If you cannot locate or export your investment agreements, let us know. A step-by-step guide prepared by a fellow investor is available.

Missing original agreements do not automatically prevent participation. It may be possible to proceed where other supporting documents establish the relevant contractual relationship and identify you as the person assigning the claims.

Please send the records you hold and clearly identify which documents are missing. We need sufficient evidence to establish the claims; a portfolio balance alone does not replace the underlying supporting records.

Yes. Wise account statements can be provided as supporting evidence of payments.

Please send them together with your investment agreements and other relevant records. Our document requirements also ask for payment records certified or signed by the bank.

A personal identification code means your national personal identification number, where your country issues one. It identifies you as a person, whereas a passport number identifies a particular document.

The name and format vary by country. Estonia, for example, uses an 11-digit isikukood.

If your country does not issue an equivalent number, please state this in your reply.

We prepare your agreement using the supporting documents you provide. The figure displayed in your portfolio does not, by itself, establish which claims have been documented and included in the assignment.

If an investment appears to be missing or an amount differs, identify the project and send the relevant investment agreement or other supporting records. We will check the discrepancy and make any necessary corrections before signing.

Please send your supporting documents directly as email attachments to info@re24problems.com, rather than through a shared Google Drive folder.

If necessary, divide the documents between several emails.

Yes. Digital signing through Dokobit using an accepted method is preferred.

If you sign digitally using one of the methods below, you do not need to sign a physical copy or send the identification photographs requested for physical signing.

The signing options include:

• Smart-ID, qualified account — Estonia, Latvia, Lithuania and Belgium.
• Mobile-ID — Estonia and Lithuania.
• National electronic ID cards — Estonia, Latvia, Lithuania, Finland and Belgium.
• Estonian e-Residency card — international.
• itsme — Belgium.
• BankID — Norway.
• eParaksts mobile — Latvia.
• Audkenni app / Mobile ID — Iceland.
• SignicatID — international, with video-based identity verification.
• Qualified smart cards and USB tokens — supported providers in Lithuania, Latvia, Poland and Iceland.

We will provide the signing instructions with your completed agreement.

If you cannot sign digitally, the requested photographs and identification information help us demonstrate that you were the person who signed the agreement and assigned the claims.

Without sufficient evidence, the opposing party could challenge whether the assignment has been adequately proven and whether RE24 Problems OÜ is entitled to pursue the claims.

The records are stored electronically in a restricted folder accessible only to the RE24 Problems OÜ team. External legal representatives will not have direct access to that storage environment. Relevant documents will be provided to them only when needed for court proceedings or another legal action.

The applicable terms depend on when you sign the claim assignment agreement:

All dates are inclusive and follow Estonian time, UTC+2.

From 21 December 2026, no new claims will be accepted, regardless of their limitation date.

To secure 50/50 terms, you must sign by 8 November 2026, inclusive. Registering your interest, requesting an agreement or submitting supporting documents does not, by itself, secure those terms.

The extension does not change agreements already signed on 50/50 terms. Investors joining later are brought into the process in subsequent groups.

No. All costs of the recovery process are borne by RE24 Problems OÜ.

There are no upfront fees, monthly charges or other recovery-related costs for you.

You will not be required to pay court costs, lawyers’ fees or procedural expenses, including if recovery is unsuccessful.

The percentage specified in your agreement applies to amounts actually recovered: recovered principal and recovered interest or other ancillary amounts.

RE24 Problems OÜ’s recovery costs are not deducted from your agreed share.

The percentage does not guarantee payment of that proportion of your original investment regardless of the recovery outcome. For example, under 50/50 terms, if €1,000 of principal is recovered, your share of that recovered principal is €500.

The agreed percentage also applies to recovered interest and other ancillary amounts. Your applicable percentages are stated in your individual agreement.

Yes. Once the claim assignment agreement has been signed, the agreed terms apply, including to payments made through Reinvest24’s own recovery process.

This initiative exists because Reinvest24 has failed to fulfil its contractual obligations and return investors’ money. In our assessment, Reinvest24 does not intend to return those funds.

Related interest and other ancillary claims are included under the terms of the underlying agreements, rather than necessarily being stated as fixed amounts in the assignment agreement.

These amounts require separate calculation, taking account of applicable law, repayments and other relevant circumstances. The calculations are undertaken when preparing the relevant legal action.

The precise arrangements for holding and administering recovered funds will be determined once we have a clearer understanding of the overall scale of the initiative and the measures required.

Recoveries are distributed proportionately in accordance with clause 2.2 of the claim assignment agreement.

Your agreed share is payable within 30 banking days after RE24 Problems OÜ receives the recovered funds. Signing the agreement does not start that payment period.

The same payment period applies to all claims included in your agreement, regardless of project status, including assigned claims relating to money stuck in an account balance or pending withdrawal.

We will keep investors informed of amounts received and amounts payable to them.

If the company fails to fulfil its contractual obligations, you may bring a claim for damages against it. Deliberately withholding money owed to investors in bad faith could also give rise to criminal proceedings against the responsible board member.

No. Based on the information available to us, many Reinvest24 claims may become time-barred on 1 January 2027, but this does not apply to every claim.

An individual assessment requires the underlying documents to establish when the claim became due and payable and the applicable limitation deadline.

Our final intake deadline applies to all new claims, including those with later limitation dates. From 21 December 2026, no new claims will be accepted.

No. Signing the assignment agreement does not itself suspend limitation.

Under Estonian law, filing a claim in court suspends the limitation period if the claim has not already become time-barred. Filing does not restore a claim that was already time-barred.

Following assignment, RE24 Problems OÜ handles the further legal steps.

Yes. A separate pre-signing legal assessment is available at €160 per hour plus VAT. You may also obtain an assessment from your own lawyer or legal adviser.

This is an optional, separate legal service. It is distinct from the recovery process, whose costs are borne by RE24 Problems OÜ.

Requesting information or a sample assignment agreement does not instruct us to undertake a paid assessment.

As of 2 November 2026, court proceedings have not yet been initiated.

We have taken the first steps towards them, including sending Reinvest24 a formal notice of claim assignments covering the initial group of participating investors and submitting a formal request for information concerning those claims.

Investors who signed later are included in subsequent groups.

We have also issued a formal bankruptcy warning to RE24 Rae OÜ. This is an important step towards potential bankruptcy proceedings under Section 10(2)(1) of the Estonian Bankruptcy Act (Pankrotiseadus). If RE24 Rae OÜ fails to settle the outstanding debt within the statutory 10-day period following the warning, we can proceed with the next steps towards filing a bankruptcy petition with an Estonian court.

We have also taken additional steps that remain confidential for strategic reasons and are communicated to participating investors.

As of this update, we have received neither a response nor confirmation of receipt from Reinvest24. We have accounted for this in our planning, and it does not prevent us from proceeding.

As of 2 November 2026, we are in final negotiations with a prospective legal representative.

Once the appointment is confirmed and the relevant agreements have been concluded, we will announce the name across our communication channels as soon as possible.

We do not disclose future strategic steps in advance because doing so could give the opposing parties an advantage.

Participating investors receive information about relevant procedural developments. Certain strategic information is shared only with investors who have signed an assignment agreement and must not be passed to opposing parties.

Public updates are available in our public Telegram group.

Information about assets and collateral forms part of the confidential recovery strategy described in Question 35.

It does not change anything.

The timeframe cannot be predicted reliably. The recovery outcome and timing depend on the progress of the relevant recovery process.

We do not give a fixed repayment date before funds have been recovered.

RE24 Problems OÜ sends the notices of claim assignment to the relevant debtors and retains the notifications and supporting records.

Participating investors receive updates about relevant procedural developments by email and through the private Telegram group.

After your agreement has been signed by both parties, send a private message to @reinvest24_problems and include your full name as shown in the agreement.

Because of the current restrictions on our Telegram account, you need to contact us first so we can identify you and arrange access.

The private group is reserved for verified participating investors. It is separate from our public group, Reinvest24 Investors Problems chat.

Yes. You can request the PDF copy by email at info@re24problems.com.

The document is in Estonian because the original submitted to Reinvest24 was also in Estonian. The original was digitally signed in DigiDoc format.

We share a PDF version because, to our knowledge, most investors outside Estonia do not have the software needed to open DigiDoc files. The PDF can be read using a standard browser or PDF reader.

Investors’ names have been removed from the publicly shared copy for data protection purposes. The original submitted to Reinvest24 contained their names without redaction.